Remote Desktop Support Technician

Job Role

Computer Help Desk and Remote Support Technician: Provide end users at our clients with over-the-phone and remote support of their IT needs. This includes helping users with printing problems, user/password issues, application installation, virus and spyware removal, etc.

You will work from our offices located on the north side of Houston and will spend about 90% of your time working on our clients systems remotely from that office. On occasion you may be required to go on-site and help with installations or troubleshooting of network or desktop issues.

Knowledge and Skills that would be helpful in this role

  • Proficient in all aspects of PC usage
  • Understand how to install, use, and configure Microsoft Windows XP (all versions), Windows 7 (All versions)
  • Know how to use all Microsoft Office applications, OUTLOOK, Word, Excel, PowerPoint, …
  • Understand TCP/IP, how to configure network interfaces on a PC
  • You should be able to deal with stressful situations – in particular customers who are frustrated and upset with their computers
  • Should basic understanding of network firewalls, how to access, how to configure (most common Watchguard, NetGear, Dlink, Cyberoam)
  • Need to be comfortable supporting a computer remotely and using remote access tools to solve problems

Other Details

8am – 5pm M-F

You will need good reliable transportation and will be required to have acceptable auto insurance

To apply, send your resume and/or contact information to: